IBM Technical support Associate Offcampus on Every saturday

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Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users

Skills Required
•Ability to identify basic hardware parts and aware of basic hardware concepts
•User level familiarity with at least one e-mail client - Outlook, Notes etc.
•Skilled in commercially standard software applications and major desktop operating systems.
•Awareness of basic networking concepts and technologies.
•Questioning skills /probing skills, as relevant to the issue and level of the caller
•Fluency In Communications Skills (both spoken and written)/ soft skills

Shift Required

Shifts will 24x7 in nature and can vary depending on geographies supported

Eligibility Criterion
Bachelor's Degree/ Diploma ( 15 Years + education )

Total Experience
0-2 Years Required

• Bachelor's Degree
• English: Fluent

  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job role skillset: General
Job area: Operations (all other)
Business unit: Strat Outsrcng
Job role: Technical Operations Analyst
Travel: No

Referal details:
Emp Name:priyanshu raj
Emp Id:00406P
Venue:Bangalore: Manyata Embassy Business Park, G2 Block, Near Hebbal, Outer Ring Road, Nagawara, Bangalore
Kolkata: Millenium City, Salt Lake Sector 5, Kolkata
                                        Click here To Apply