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| 9556BR | |
| Associate Systems Engineer | |
| Provide day-to-day hands-on and remote technical support for desktops, printers, and conference room video. Provide break/fix and provisioning support for virtual desktops. Research and recommend desktop/printer hardware and software solutions. Execute desktop processes and procedures. Deliver services to the business and meet SLAs. Participate in desktop-related projects. Other tasks as assigned. | |
| India - Pune | |
| Bachelor’s degree or equivalent experience 2+ years related experience in high paced technical environment Experience within a desktop, network printing and AVI troubleshooting Team player with superb communication, customer service and people skills Ability to meet deadlines under the most severe conditions Fluent in the English language - both written and verbal Experience with the following: - Software Packaging and Deployment - Desktop Image Creation and Deployment - Desktop Operating Systems (Windows 7, Mac OS X) - Desktop and Laptop Hardware and Peripherals - Networked and Local Printers - Active Directory Configuration - Virtual Desktop creation, maintenance and support - Incident and service request ticketing systems | |
| Project management VMware provisioning and break/fix support Microsoft certified professional Comptia A+ Certified Technician Experience with the following: - IBM End Point Manager - Symantec Endpoint Protection - BMC Remedy Sales Force ticketing system - BMC Footprints - Google Docs Suite - LAN/WAN Devices Addressing and installation - Conference Room Video - Printer maintenance and support - Basic Server installation and support - Basic Network device installation and support - Microsoft SCCM | |
| Regular F/T | |
| IT Operations |
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