City Bank Hiring freshers as SQL Developer

Job Description 

Brief Description of the Organization Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com.  

Problem Manager-14049258

Description

 

Job Description:

• Proactively identify incident trends in application/technology initiate proactive projects to prevent problems from occurring.
• Interface with application/production/infrastructure work streams (Incident, Release, Front Office Production Support, and Change) to highlight key problems and initiate error resolution activities which out trading applications run.

Job Purpose:

The role of the Problem Manager is to deliver effective problem management for Citi ICG Technology resulting in the provision of stable and robust services to the business. Focus is on preventing problems resulting incidents, eliminating recurring incidents and to minimize the impact of incidents that cannot be prevented. There is increasing focus on proactive elements where the intent is to remove the cause of problems before they have had impact.

The purpose of this role:

• To manage the life cycle of problems through root cause analysis, to the completion of associated error resolution tasks of problems resulting from incidents in the production environment.
• Proactively identify incident trends in application/technology initiate proactive projects to prevent problems from occurring.
• Interface with application/production/infrastructure work streams (Incident, Release, Front Office Production Support, and Change) to highlight key problems and initiate error resolution activities which out trading applications run.

Job Background/Context:

The new hire will join a business aligned problem management team and will work with the support, development & infrastructure teams to help stabilise & enhance the underlying application platforms.

Key Responsibilities:

• Lead Root Cause Analysis investigations to successfully identify root causes of problems that impact the Capital Markets (front office technology) IT estate.
• Work with development, support and infrastructure teams to determine effective long term remediation tasks.
• Proactively manage defects that have potential to impact across the Capital Markets estate.
• Proactively identify problem trends and known bugs and work with Development, others streams to provide the solution.
• Track the completion of problem root cause and error resolution tasks.
• Track Problem governance metrics and continuously seek to improve the Problem management KPIs (daily/ weekly/ monthly basis) – e.g.: Problems open, closed, problems with no Post mortems done, Problems with no tasks, Problems ready for closure etc.
• Advise senior management on areas requiring focus.
• Perform regular Problem Management meetings with Application/Business/Development areas to track progress of error resolution tasks.
• Write Senior Executive problem reports to a high standard.
• Assist line manager periodically with Audit and Problem governance metrics. Train staff periodically on ITSM toolsets /processes and procedures.
• Be able to take ownership of adhoc / scheduled reports.
• Analyse the areas of improvement in terms of automation & streamlining business reports.
• Ability to draw up requirements spec and drive reports development either via Citi or vendor resources.

Key Relationships:

• IT Management • Developers and Management.
• Front Office Support Teams.
• Database Administrator Teams.
• Server Administrator Teams.
• Application Development Teams.
• Risk & Controls teams.
• Vendor Incident/Problem teams.

Qualifications

 

Knowledge/Experience/ Attributes:

• Change catalyst, Delivery first attitude & Self starter are must have attributes.
• Display a flexible attitude to work – Due to high critical global nature of the work it not unusual to be essential for the team to work beyond the usual core hours.
• Ability to manage multiple priorities including impromptu tasks at short notice.
• Persistence - ability to work under minimal supervision.
• Balancing fast time to market (client delivery) with proper Governance, Compliance, and Audit mandate.
• Confident communicator at all levels. Ability to define realistic targets and indentify practical logical suggestions.
• Broad technical experience / interest (App/ Infra) is a must have.
• Previous role in Financial Services sector desirable – having an interest / capability to learn the sector is essential.
• Knowledge of Service Management / Problem Management.
• Ability to interact successfully with global teams in US / Asia / Europe.
• Working knowledge of incident/problem tools.
• This role will be suitable for a person in a service management role within a globally distributed complex environment.
• Strong communication skills (all levels Senior managers to technicians).
• Team player, Collaborative, Achieving High Performance.
• Innovative; challenges the status quo.
• Able to produce high quality problem reports (indentifying trends and self starting stability initiatives
• Strong analytic/diagnostic skills and attention to detail.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer.

  

Primary Location

: EMEA-GBR-NIR-Belfast

Schedule

: Full-time

Education Level

: Bachelor's Degree

Shift

: Day Job

Employee Status

: Regular

Travel

: Yes, 10 % of the Time

   

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