| Requisition Number: | 3340 |
| Job Title: | System Engineer II |
| Area of Interest: |
Technology |
| Region: |
India |
| Country: |
India |
| State / Province: |
India |
| City: |
Bangalore |
| Relocation Available: | Yes |
| Travel Percent: |
No Travel |
| Job Specific Preferences: |
1. BS graduate 2. At least 2 years of experience in production environment monitoring 3. Good working Knowledge in Unix and Oracle 4. Exposure to shell scripting 5. Very good verbal and written communication 6. Ready to work in shifts. |
Requirements: In Scope· Starting and stopping EDT processes for required customer · Provisioning on Event side · Processing incoming files· Checking if reports are generated properly and are available on crossroads and matching reports on Event and crossroads · Investigating any issue which might arise during step 3, 4 and 5. · Preparing UAT reports for each day of UAT run· Sample file creation and sample files processing/validating· Attending connectivity calls· Sending receiving test files· Participating in connectivity testing· Gathering information to provide an in-depth analysis to resolve production/application issues.· Handling customer requests and inquiries.· Providing severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.· Providing explanation of resolutions to issues, inquiries and requests to Enterprise class customers. · Providing technical production/applications support and assistance for Enterprise class customers.· Addressing production issues, customer requests and inquiries through phone conversations, email, paging system, Instant Messenger chat, or face-to-face conversations· Shaping production support procedures, policies and documentation where none exist or where they need to be updated.· Customer Implementation testing Required Skill SetFollowing represents the skill set of various persons working on the engagement:
- UNIX
- Oracle (PL/SQL)
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