IBM Hiring Freshers & Experienced

                                                 
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Role & Responsibility: ========================== First level support for clients-Via Phone, Email, and Instant Message • Answer “how to” questions • Answer technical questions • Answer new release/upgrade questions • Route clients to finance when appropriate • Provide superior customer service and training to clients. • Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies. • Provide detailed and accurate cases of all client contact. • Provide assistance to the Product Support Manager and other departments when requested. • Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies. • Become exceptionally familiar with Kenexa's products and services. • Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations. Experience : =========== 0-20 Months. Skills: ============ • Basic computer and troubleshooting knowledge, Good Communication skill.

Required Bachelor's Degree Basic knowledge in Basic computer and troubleshooting knowledge Basic knowledge in Good communication skills Basic knowledge in Team Player English: Fluent

Preferred Master's Degree in Engineering At least 2 years experience in Basic computer and troubleshooting knowledge At least 2 years experience in Good communication skills At least 2 years experience in Team Player

Referre Details:Fill this details during registration
Name-Priyanshu Raj
Emp id-00406P

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